Privacy notice
Protection of Personal Information Act 4 of 2013 (POPIA). Last updated: [date to be confirmed after legal review]
1. Who we are
Passage ("we", "us") operates mypassage.co.za and the Passage app. Responsible party: [registered company name, registration number and physical address to be inserted]. Information Officer: [name to be inserted]. Contact: hello@mypassage.co.za or WhatsApp 063 925 2642.
2. Information we may collect
[To be confirmed] Contact details (name, phone number, email), location and details needed to request a funeral parlour, details of the family's faith or tradition and funeral requirements, documents you choose to upload, and, for service providers, business registration and compliance documents. This website itself collects information only when you contact us by WhatsApp or email, or complete the service provider registration form, which opens a pre-filled email or WhatsApp message that you send yourself.
3. Why we use it
[To be confirmed] To connect you with verified parlours, to respond to your enquiries, to process provider registrations, and to meet legal obligations. Details are shared with a parlour only once you confirm.
4. Special personal information
[To be confirmed by legal review] Information about a deceased person, and about religion or belief, may be treated as special personal information under POPIA and needs a documented lawful basis and consent.
5. Sharing, storage and transfer
[To be confirmed] Who we share information with (parlours, hosting and communication providers), where it is stored, and any cross-border transfer safeguards.
6. Your rights
Under POPIA you may ask to access, correct or delete your personal information, object to its use, or withdraw consent, by contacting us at the details above. You may also complain to the Information Regulator (South Africa): inforegulator.org.za.
7. Security and retention
[To be confirmed] Security measures and how long information is kept.